![]() If you do have a signal strength problem, you can move closer to the router or consider installing a larger antenna, more powerful router, or a Wi-Fi repeater or range-extender at some point in your network. Wi-Fi's radio signal follows the inverse square law, which means the strength of the signal decreases exponentially (dropping off rapidly) as you increase the distance between yourself and the router. is committed in providing our customers powerful, configurable VPN accounts and we do believe our accounts are the most configurable available.Consider Distance and Interference Change Channel ![]() We hope the above suggestions help you with your problem. Sometimes routers will have settings that can effect your connection. ![]() Try connecting your computer directly to your modem bypassing your router, If your problem stops you know your router is causing some problem with your VPN account.you know you have a problem with your computer. Try connecting your VPN account on another device on the same network, for example if you have an PPTP account and a iPhone try the account on your iPhone and see if you still have your problem. ![]() You should reboot everything even if you think your connection works fine without the VPN connected. Rebooting all affected devices is the first step of troubleshooting, this includes: If you have any problems you should make sure you don’t have a device causing a problem. Things to do with your own personal network: As part of the troubleshooting process you can try changing to a different server OS type from the one that you are on. The Linux based servers are able to allow Android devices to connect, but may offer some advantage for your connection issue as well. One is Linux based and one Windows based. Try a different server type - StrongVPN has two different types of servers for PPTP based accounts.It could be that one network is better for you then another. Inside the customer area you can try speed tests on different networks we offer to see if there is any benefits. Try a different location - StrongVPN in most locations offer servers in different network locations.įor example in the UK we have over 6 different network locations.Some customers Mac’s work better with Tunnelblick, while others work best with ViscosityVPN. We have seen many customers resolve their problems by switching from one to another. If you have problem with one, you should try the other. Tunnelblick or, we will provide both of these software packages. For those of you on a PC you can try this older version here įor Mac users, there are two choices for OpenVPN software. Sometimes the latest version does not work as well as an older one. On the OpenVPN software side try a different version.This is usually what is needed when your Internet Service Provider starts throttling a particular port for suspected VPN traffic. Change the Port from the customer area - You can try changing the port.Change Protocol from UDP to TCP (Default is UDP) Here is the instructions on how to do that in the customer area:.If you are on a OpenVPN account with us, there are many possible configurations and these changes can have a positive effect.If you have tried all 3 protocols then try a OpenVPN account and the suggestions below for that. If you are on a PPTP VPN account with us, make sure you try all protocols such as L2TP, PPTP and SSTP (Windows 7 only).Inside your customer area we give instructions on how to setup all three.Things to try with your VPN account with us: If you are having stability problems, frequent disconnects, or other undesirable behavior on your VPN connection with, here are some general trouble shooting tips.
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